jilia Privacy Policy

1. Who We Are

This Privacy Policy applies to the jilia online gaming platform, operated at jilia.win and associated mobile interfaces (collectively, the "Platform"). When this policy uses the terms "jilia", "we", "us", or "our", it refers to the entity responsible for operating the jilia Platform and acting as the data controller in respect of your personal data.

jilia is committed to protecting the privacy and personal data of all registered players and visitors in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

If you have questions about this Privacy Policy or wish to exercise any of your data privacy rights, please contact our Data Protection Officer (DPO) at the details provided in Section 14.

2. Personal Data We Collect

jilia collects personal data in the following categories, depending on how you interact with the Platform:

jilia does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless explicitly required for responsible gaming compliance and with your informed consent.

3. How We Collect Your Data

jilia collects your personal data through the following channels:

• Direct submission: When you register a jilia account, complete KYC verification, make a deposit or withdrawal request, contact support, or respond to a survey.
• Automated collection: When you browse the jilia Platform, our servers automatically collect technical data including your IP address, device identifiers, browser fingerprint, and session activity through server logs and cookies.
• Third-party sources: Where permitted by law, jilia may receive identity verification data from third-party KYC service providers, fraud detection services, and payment processors (such as GCash or PayMaya) to supplement the information you provide directly.
• Publicly available sources: In limited circumstances related to fraud prevention or anti-money laundering (AML) compliance, jilia may consult publicly available records or databases.

4. How We Use Your Personal Data

jilia processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your jilia account; processing your jilia Login and authenticating your identity on each session.
• Service delivery: Providing access to games, processing deposits and withdrawals in Philippine Peso, administering bonuses and promotions, and delivering customer support.
• Identity and age verification: Conducting KYC checks to confirm that you are 21 years of age or older and to verify your identity as required under applicable Philippine gaming regulations.
• Fraud prevention and security: Detecting and investigating suspicious activity, preventing account takeover, identifying multi-account abuse, and fulfilling our AML/CTF obligations.
• Regulatory compliance: Maintaining records required by applicable online gaming regulations and responding to requests from Philippine regulatory authorities.
• Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling indicators and applying responsible gaming tools where appropriate.
• Communications: Sending transactional messages (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, marketing communications about jilia promotions, new games, and platform updates.
• Platform improvement: Analysing aggregated and anonymised usage data to improve the jilia Platform, optimise the game lobby, and enhance the mobile gaming experience.

5. Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, jilia processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the agreement between you and jilia — namely, the provision of online gaming services under the jilia Terms & Conditions.
• Legal obligation: Processing required to comply with Philippine law, including gaming regulations, AML/CTF obligations, and tax record-keeping requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and optional data uses, where you have provided explicit, informed consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

jilia does not sell, rent, or trade your personal data to third parties for their own commercial purposes. jilia may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to facilitate deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party services engaged to verify your identity and age as part of our regulatory compliance obligations.
• Fraud prevention and AML service providers: Third-party platforms that assist jilia in detecting suspicious activity and fulfilling anti-money laundering obligations.
• Game technology providers: Software providers whose games are hosted on the jilia Platform. These providers may receive anonymised session data for game performance and audit purposes.
• Regulatory and law enforcement authorities: Philippine government agencies and regulatory bodies, where disclosure is required by law or in response to a valid legal order.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by jilia, subject to professional confidentiality obligations.

All third parties with whom jilia shares personal data are required to process that data in accordance with the Philippine Data Privacy Act and any applicable contractual data processing obligations.

7. Cookies and Tracking Technologies

The jilia Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure gaming experience. The categories of cookies used by jilia are as follows:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, lobby layout, and last-played games to personalise your jilia experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited, how long sessions last, and which game categories receive the most engagement. This data is used solely for Platform improvement.
• Security cookies: Used to detect and prevent fraudulent login attempts and to flag unusual account activity for investigation.

You may control non-essential cookies through your browser settings. Disabling functional or analytics cookies will not prevent you from accessing the jilia Platform, but may affect some personalisation features.

8. Data Security

jilia implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks associated with online gaming platform operations. These measures include:

• SSL/TLS encryption for all data transmitted between your device and jilia servers, including the jilia Login process and all financial transactions.
• AES-256 encryption for sensitive personal data stored at rest, including financial account references and KYC documents.
• Cryptographic hashing of all player passwords. jilia never stores plain-text passwords and cannot retrieve your password — only reset it.
• Role-based access controls ensuring that jilia staff access personal data only to the extent required for their specific job function.
• Regular security audits and penetration testing of the jilia Platform and associated infrastructure.
• Incident response procedures to detect, contain, and notify affected players of any data breach in accordance with NPC notification requirements.

Despite these measures, no online platform can guarantee absolute security. jilia encourages all players to use strong, unique passwords for their jilia account and to enable two-factor authentication (2FA).

9. Data Retention

jilia retains your personal data for the following periods, or longer where required by applicable Philippine law:

• Account and identity data: For the duration of your active jilia account, plus five (5) years following account closure, as required for gaming regulatory compliance and AML record-keeping.
• Financial transaction records: Ten (10) years from the date of the transaction, in accordance with Philippine financial record-keeping obligations.
• Gaming session data: Five (5) years from the date of each session.
• Support and communications records: Three (3) years from the date of last contact, unless the communication relates to a dispute or legal matter, in which case it is retained until resolution plus three years.
• Marketing consent records: Until you withdraw consent, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, jilia players have the following rights in respect of their personal data:

• Right to be informed: The right to know how your personal data is collected, used, and shared — fulfilled by this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilia holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to jilia's legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes.
• Right to data portability: The right to receive a copy of certain personal data in a structured, machine-readable format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, contact jilia's Data Protection Officer at [email protected] with the subject line "Data Privacy Request". jilia will respond within 15 business days of receiving a valid request.

11. Children's Privacy

The jilia Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine online gaming regulations. jilia does not knowingly collect or process personal data from individuals under the age of 21. If jilia becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended and all personal data associated with it will be deleted.

Parents and guardians who believe a minor may have registered on the jilia Platform should contact our support team at [email protected] immediately. We take underage access very seriously and act on all such reports promptly.

12. Cross-Border Data Transfers

Some of jilia's service providers — including game technology vendors, cloud infrastructure providers, and fraud prevention services — may be located outside the Philippines. Where personal data is transferred to a recipient in a country that does not provide an equivalent level of data protection, jilia ensures that appropriate safeguards are in place, which may include:

• Contractual clauses approved by the National Privacy Commission requiring the recipient to protect the data to a standard equivalent to the Philippine Data Privacy Act.
• Binding corporate rules applicable to corporate group data transfers.
• Your explicit consent to the transfer, where no other safeguard is applicable.

You may request information about the specific safeguards applicable to any cross-border transfer by contacting our Data Protection Officer.

13. Updates to This Privacy Policy

jilia reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, jilia will notify registered players by email to their registered address or via a notice on the jilia Platform at least 14 days before the changes take effect.

The "Last updated" date at the top of this Privacy Policy indicates when the most recent version was published. We encourage you to review this policy periodically. Your continued use of the jilia Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

14. Contact Us & Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jilia, please contact our Data Protection Officer:

• Email: [email protected] (plain text — not a clickable link)
• Subject line: "Privacy Policy Inquiry" or "Data Privacy Request"
• Live Chat: Available daily, 8:00 AM – 11:00 PM PST
• Response Time: Within 15 business days for formal data privacy requests; within 24 hours for general inquiries

If you are not satisfied with jilia's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. Information about filing a complaint with the NPC is available through official Philippine government channels.